Shipping policy

SHIPPING & DELIVERY POLICY

At Elara Cape Town, we aim to make your shopping experience simple and reliable. Below, you will find information about how we prepare, ship and deliver orders.

ORDER PREPARATION: Approximately 1–3 days
ESTIMATED SHIPPING TIME: 6–13 business days after dispatch
ADDRESS CHANGES: Contact us as soon as possible

1. ORDER PROCESSING

After your payment has been confirmed, your order is sent for preparation and fulfilment.

Order preparation typically takes 1 to 3 days, depending on product availability and processing requirements.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

2. DELIVERY TIME

Our current estimated shipping time to South Africa is 6 to 13 business days after dispatch.

Please allow additional time for order preparation, which typically takes 1 to 3 days.

Delivery times are estimates, not guaranteed arrival dates. They may be affected by:

High order volumes
Product availability
Customs inspections
Carrier or logistics delays
Public holidays
Circumstances outside our reasonable control

If your order is taking longer than expected, please contact us so we can help investigate its status.

3. SHIPPING METHOD AND PRODUCT ORIGIN

Orders may be prepared and dispatched by our international fulfilment and logistics partners, including partners located in China.

We work with international delivery providers to ship orders to customers in South Africa. Any applicable shipping charges will be clearly displayed before the customer completes their purchase.

4. SHIPPING COSTS

The shipping cost applicable to your order will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the delivery destination, products ordered and available shipping method.

Any free-shipping offer, if available, will be shown on our website or during checkout.

5. DELIVERY AND ADDRESS CHANGES

Please check that your delivery address and contact information are accurate before placing your order.

If you notice a mistake, contact us at contact@elaracapetown.co.za as soon as possible.

We will try to update your information before dispatch. However, changes may not be possible once an order has entered fulfilment or shipping.

If your tracking information shows that your parcel has been delivered but you have not received it, please contact us so we can investigate with the delivery provider.

We will review delivery issues individually and handle them in accordance with applicable consumer rights.